Students Can Lie with their Tongue but their Body is another Story…
There are two forms of communication verbal and non-verbal. This
paper will focus on the Understanding non-verbal communication (body
language) and how it is just as important as verbal communication. What I
will prove with this paper is that people actions are more powerful than
their words. Students and Coaches can lie with their tongue but their body
language will tell the real truth. “In certain situations, you can tell a
lie not by what you hear, but what you see. A Person’s physical movements
will give him/her away every time. Just like the human eye, every movement
has a reason backed up behind it. If you can read body language, you will
gain the upper hand in any confrontation. The liar will not know he is
giving himself away by making certain body movements, because they are all
done subconsciously. The subconscious mind is a powerful part of your
brain that the average person under estimates. A lot of the movements you
make are orchestrated by the subconscious mind” (humanliedetection).
I am not saying that everyone that comes to the writing center looking to
lie, but I have observed communication between the coach and the student
be manipulated though body language, either by the coach or the student.
My focused is based on both the student and the coach. I wanted to
understand how body language progressed or digressed a session? First I
watched the student and how their body language got the coach to react. O
Observation One background: The student was a “drop in” looking for help
with an assignment on how to make a lesson plan for fourth grade. The
student had their lesson topic, and what was needed to create the lesson
plan, but only wanted the answers and did not care about the meaning of
words, examples: observation, materials, objective and etc. When coaching
students that come to the writing center for help, they come to the center
with different learning levels. These students all have one thing in
common and that’s the ability to feel comfortable. The best way to achieve
the comfort level is nonverbal clues. A student that is comfortable will
be more eager to learn.
Observation notes: (Couch and Student have not work together before and
the coach was a less experience coach). Before the session even began the
student started to rub their hand and twist their pen between their
fingers. Then the student became uncomfortable and moved back and forth in
their chair. The student started to rub their hands…rubbing of the hands
usually means expecting something good to occur, when nothing did…
twirling may be a comforting action for a child who is tense and anxious,
and may become habitual later in life in stressful situations. A simple
smile from the coach may help with the tense and nervous student, building
a feeling of trust. The student used verbal communication to the coach
saying “uh-huh” acting as if they understood what the coach was saying,
but the student’s blank stare and rapid blinking of the eyes indicated
that her verbal communication was just to please the coach. “Eyes maintain
little or no eye contact, or there may be rapid eye movements, with pupils
constricted” is a clear sign of lying (mindtools). Thankfully it was very
clear to the coach that the student didn’t want to say that they didn’t
understand and the coach leaned closer to the student and re-explained the
students focus. “When people are closer, it is easier to communicate with
them” (changingminds). The coach spoke softly and tried to get the student
engaged and feeling more comfortable. The student still could not get
comfortable and kept swallowing and nodding waiting for the next response
from the coach. The coach tried to help the student get comfortable and
even asked the student if the student was cold, because the student was
shaking in their chair. The student was there to get the poor unknowing
coach to give the students the answers to their questions on the hand out.
When this was identified by the coach, the coach asked the student to try
the next one on their own. As soon as the coach suggested this the student
crossed their arms across their chest and pouted in their chair. This
action, Arms folded tightly across the chess that person maybe threating
to leave. This is a nervous and defensive attitude. Where to go from here?
The coach then, again help…more like gave the student the answers to
finish the session. One the student realized they could over power the
coach the student brought out a new assignment and the cycle continued
again.
In this session body language was evident and it was used to control the
coach. The coach seemed to be bullied by the student’s actions. The only
verbal communication that wasn’t interrupted by the student was the coach
giving the answers. Every time the coach wanted to explain a term that was
used the student said “I KNOW” and waited for the coach to give the
answer. The student’s body language was even more defensive then their
tone. “Studies have found that nonverbal cues have more than four times
the impact on the impression you make than anything you say”(Goman,163).
Since the coach was over powered by the student verbally and non-verbally
communication skills, the coach just gave the student what they wanted…
the answer and nothing else. The student achieved their goal in getting
the work done, but missed out on a chance to understand the assignment.
On the surface the student was satisfied with the outcome of the session;
she left with a smile on her face with both assignments done. There are
three key things I am looking for comprehension, comfort, and the
understanding of body language for both the student and coach. There was
no comprehension of the assignment on the students’ part, and for the
coach, after talking to her once the student left felt, she felt nothing
was achieved and even felt a little betrayed. There was no sign of
comfort level for either the coach or the student, once the session was
over; it was over, no thank you or acknowledgement that the session even
ended. Once the students’ homework was completed the student got up and
just left. Body language and verbal negativity was very clearly used by
the student.
My Second Observation Background: I wanted to focus on coaches’ body
language and how it affects the student that they have not worked with
before, this coach has had many hours of experience logged in at the
writing center. The student had a graded assignment that they wanted to go
over to see how the assignment could have been improved. Observation Two:
The Coach and student were sitting close together working on a description
and interruption project. The student was to review a small coaching
session and talk about cause and effect. The student was focused on how
happy the mock actor was. The coach asked “how did you know the person was
happy”? The coach continued, “You need to describe what clues were used to
how the mock student was happy”. Then the coach suggested that they should
watch the movie again. The student did not want to watch the movie because
they have seen it too many times already. The coach said well then what
you should say is… that the mock student appeared to be happy instead of
saying the student was happy. This was a paper that was already graded but
the student wanted to understand what they might do to get a better grade.
The coach smiled and they both laughed about how word placement makes a
big difference in writing. The smile the coach gave was reassurance to the
student which lightened up the mood. “It may sound silly, but there is a
lot of power associated with a smile” (lifecoachingstudio). The coach
continued to read the paper which was on the student’s laptop. The coach
opened and closed their hands while thinking about what the student was
trying to say. While observing this I could tell the coach was trying to
think about what he/she was going to say. The coach then suggested that
the student should take apart each paragraph and make each one more
detailed. The coach didn’t just leave it at that, they continued with
explaining that if the student would isolate each paragraph forcing each
paragraph to stand on its own. Then again the coach asked if they could
revert back to the video so they could do this exercise, but the student
did not want too, at all. I coach picked up on the defiance that was being
communicated thought the students body language. The student leaned back
in the chair and crossed their arms saying they were closed to this topic.
The coach handled it very well and read the signs. The coach leaned in and
gave a smile, and said “I understand you have seen the video too much and
don’t want to watch it again…I get that, and then she laughed.” The
student smirked and leaned forward again showing they were ready to
communicate again. The student wanted to continue talking about their
writing skills and focus on the conclusion of the paper. The coach said
that they would love to see the film, but I know that’s not what the
student wanted, so the coach would go on instinct. The coach started to
twirl their hair with his/ her pointer finger and sat for a few moments re-
reading the paper again. “Hair-twirling is a sign of incompetence and
uncertainty” ( cba.uni.edu).The coach gave information on detail and found
a few grammatical errors. The student seemed to be pleased because they
were smiling and interacting with the coach’s comments. The student got up
to leave and turned around and thanked the coach two times…indicating that
they were pleased with the session.
This session seemed to go in favorer of the coach because the coach had a
positive body language and took control of the time they spent together.
The one crustal point where the coach almost lost control was when the
student became defiant. The coach picked up on the body language and took
control again with leaning in close and creating a friendly atmosphere,
with a simple smile. The coach also was very articulate with their words
and took the time to think before he/she spoke. The coach let their
fingers speak for them, showing the students that they were there to help
and didn’t just say what the student wanted to hear. The coach used trust
in her communication by “closing the distance between you rather than
increasing it” (Morgan, 74).
Where the three key points covered in this session? First, I observed
comprehension for both the student and the student. They both seemed to be
satisfied with the outcome. The student gained the knowledge that he was
looking for, while the coach also seemed to comprehend her own body
language and how it related to the student. How I know this is I talked to
the coach after the session and she asked if she could see my notes. We
talked about the different clues that I picked up on. The ones that she
was aware that she was doing, and the once she wasn’t aware of. Both the
student and coach seemed to be comfortable with each other. When there
seemed to have some signs of discomfort the coach took control of the
situation and created a more ‘lightened’ environment with the use of a
simple smile. Body language was used by both the student and the coach.
I found when the student exhibited a negative body language reaction the
coach would counter it with a positive one, generating a more encouraging
environment to learn. This was a very positive session for both the
student and the coach.
The next observation I wanted to focus on is students and coaches that
have worked together before, and if this make a difference.
Background: student writing an observation an interaction of a four year
old that he/she observed in a preschool environment. The student and the c
coach have worked together.
The coach and the student seemed to be comfortable with each other and
they have worked together before. The setting was in the front room and
not at a table. The coach asked the student to read her observation out
loud and had to several time ask the student to speak up. The student
wrote her observation on his/her laptop. The student had to try and
balance the laptop on the arm rest of the chair while the coach was
leaning over to see the screen. The coach was sitting with her elbow on
the arm rest and her chin in her palm, with her fingers curled to her
face. The student started to ask if the coach was tiered but the coach
replied no. The student continues to read what laptop was on his/her while
the coach tried to listen. I saw the coach be distracted by the phone
ringing and people walking by the window. When the student picked up on a
problem with her observation the coach helped his/her make the correction
(grammar). Then the student started to read and the coaches’ eyes closed.
The student looked up and said are you sure you’re not tiered and the
coach replied no again just listening to you read. The student continued
and there was a flow problem with the next paragraph that neither the
coach nor the student picked up on. I wanted to say something but
couldn’t. The next few line the coach did pick up on another mistake and
asked the student to read it again. The student did and still did not pick
up on the problem. The coach said come on you know this and told the
student to give it one more try. The student did but still did not see the
problem. The coach asked me if I could tell where the problem was , but I
also did not pick it up, since I could not see the laptop from where I was
sitting. The coach then said see how you are pausing when you read the
sentence between this word and that what does that tell you> the student
thought about it for a few seconds and said I don’t know. The coach then
tapped the student on the shoulder and said you need a comma there. The
two laughed and the student said see that’s why I come here. The student
move around in his/her sits and started to read again. The coach tried to
see what was on the laptop but couldn’t because the student moved and the
glare from the lights where effecting the coaches vision. The coach didn’t
ask the student to move back so they could see instead the coach just
closed their eyes again. I was wondering how the coach was going to pick
up another comma or spelling mistake if they couldn’t see. The phone rings
again for the fourth time and the coach perks up and moves the laptop so
she could see. I know that they are friendly but the coach might have
asked instead of just grabbing it. Then a few more errors were picked up
and the observation was complete. The student then tells the coach a story
about why he/she always wants to work with this coach. They talk about the
coaches’ name and how if the student would have had a child their child
would have this coach’s name. Then they talk about how they both lost
their mothers to diabetes and how they need to work together to get
healthy. Once the proof read was over the two became very chatty and
animated, it did not seem like the same two people 20 min. before.
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